Order Processing & Delivery Time
Some orders are shipped direct from the manufacturer and may be delayed in their shipping process. In other cases, some orders are sent from multiple locations and may require that we ship items from the same order in more than one box. In these particular instances, shipping charges are based on the total weight of your order and you will only be charged one low delivery price. Custom products or specialty items that are made to order may also require additional lead time for delivery depending on the manufacturer’s production schedule and location.
Please verify your shipping address before you submit your order to ensure the quickest possible delivery.
Some shipping quotes given online are not necessarily accurate and may need to be recalculated manually. This most commonly occurs with orders shipped outside the 48 contiguous states, or to APO/FPO addresses.
In the event of any additional shipping charges or alterations to your shipping total, we will attempt to contact you and your order will be held, pending your approval of any changes.
Refund eligibility for returns is as follows:
- Within 30 days of invoice date: Refund and/or store credit on parts only, less any restocking fees
- After 30 days of invoice date: No returns or refunds after 30 days
Refunds will be given on parts only and excludes shipping, or any other charges. All parts must be returned in the original package, with all supplied parts, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and fully insured and are subject to a re-boxing fee. We recommend using UPS ground service with the insured value at the retail price of what’s being returned. Returned parts that are damaged during transit to us are non-returnable. Certain parts are not returnable, including but not limited to wheels and tires that have been mounted and/or installed, special and custom orders, electrical items, and closeouts.
Note that all returns are subject to a 15-25% restocking fee. Please include all original packaging, manuals, and ancillary materials in order to avoid being penalized.
For all returns please contact us via email or telephone and get a RMA Number authorizing your return. We will do our best to work with you and ensure your best needs are met.